Order Return Conditions

1. Sealed product

Because Zudax is a sealed, serialised consumable, a return can only be accepted while the authentication seal on the box is intact. A box whose seal is broken cannot be returned.

2. Period

Requests must reach us within the statutory withdrawal period following delivery. Write to info@zudaxinternational.com with your order number and the 16-character serial number before sending anything back.

3. Condition

The product must be returned complete, in its original packaging, with the outer box undamaged and the serial label legible.

4. Damaged or incorrect deliveries

If your order arrives damaged, incomplete, or does not match what you ordered, contact us within 48 hours of delivery with photographs. We will arrange a replacement or a full refund at our cost.

5. Refunds

Approved refunds are issued to the original payment method once the returned product has been received and its serial verified. Please allow for your bank’s processing time.

6. Return shipping

Return shipping is at the Buyer’s expense except where the product was damaged, incorrect, or defective on arrival.

This text is a starting point prepared for the migration. Please have it reviewed and adjusted by your legal counsel before relying on it.